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FasTrak® and ExpressAccount® Customer Help

You can access your account by entering your:

  • username, transponder barcode, phone number or account number
  • and password for your account.

If you know your username but forgot your password, click here to reset your password.

You may also create a username here (login required) after your account is established.

If your account number begins with 60000xxxxxx, then you have an account with The Toll Roads. Otherwise, please contact the appropriate agency.

As a FasTrak accountholder you can clear violation penalties from other toll agencies in California, as well as violations from The Toll Roads, at toll only to your account within 90 days. ExpressAccount patrons can only clear violations from The Toll Roads within 90 days since ExpressAccount is only valid on SR 73, 133, 241 and 261.

The violation likely occurred because your account information is not up-to-date. To update your account and prevent future violations, please log in to:

  • Make sure your FasTrak/ExpressAccount vehicle information is up-to-date.
  • If you're a cash account customer, make sure your payment was received on time.
  • If you recently purchased a new car, make sure to add your new license plate number, as of its purchase date, to your account.
  • Check to see if your account has sufficient funds.
    • Add funds if required.
  • Make sure your transponder is properly mounted to your windshield.

You can add a vehicle to your account to prevent or resolve violations. When adding a vehicle, please remember to change the start date of your vehicle to the first time you used that vehicle on The Toll Roads.

Please click here to log in to your FasTrak or ExpressAccount to add a vehicle.

You can add a rental or borrowed vehicle to your account to prevent or resolve violations. When adding a temporary vehicle, please adjust the start and end dates to reflect the time that you were driving this vehicle on The Toll Roads. This will ensure that you will not receive violations from The Toll Roads for the rental period.

Please click here to log in to your FasTrak or ExpressAccount to add a temporary vehicle.

Please click here to log in to your FasTrak or ExpressAccount for further instructions.

Have your new credit card number and expiration date available, and log in to your account. Once submitted, this credit card will be immediately available for use on your account.

Please click here to log in to your FasTrak or ExpressAccount to update your credit card information.

You may request additional transponders through your FasTrak account online. Simply log in to your account and click on the Transponder tab. Select what additional equipment you would like, and it will be mailed to you.

Please click here to log in to your FasTrak account to request equipment.

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Accountholder Contact Form

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Paying Tolls Help

You can pay a toll online without an account 5 days before or 5 days after driving The Toll Roads:

If you have a FasTrak or ExpressAccount you can have tolls charged to your account by temporarily adding the rental vehicle's license plate number to your account. If you have FasTrak® be sure to also place your transponder on the rental vehicle's dashboard.

Many rental car companies offer ways to pay tolls conveniently through the rental agreement. Before driving a rental car on The Toll Roads, we recommend you ask the rental car company how they process tolls and fees.

You can also register the rental vehicle to pay tolls directly to The Toll Roads and bypass the automatic rental car company program. Click here to register a rental vehicle; you will need the rental car's license plate number, rental period and credit card to allow tolls to be charged directly to you.

For additional information visit the rental vehicles page.

You can correct your license plate, state, or travel date information within 5 days of your trip. Please have your confirmation number ready and click here to modify previously entered information.

You should be receiving a Notice of Toll Evasion in the mail soon. If it was your first time driving The Toll Roads without paying, the notice will include information on how to pay the toll only (without penalties).

This likely happened because the trip date or license plate information was entered incorrectly.

Please click here to log in to the Violation Resolution Center with your reference and violation numbers.

Once there,

  1. select your violation,
  2. click the "Apply a Paid Toll" button, and
  3. resolve your violation using your One-Time-Toll payment confirmation number.

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Paying Tolls Contact Form

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Violation Help

If your account number begins with 60000xxxxxx, then you have an account with The Toll Roads. Otherwise, please contact the appropriate agency.

As a FasTrak accountholder you can clear violation penalties from other toll agencies in California, as well as violations from The Toll Roads, at toll only to your account within 90 days. ExpressAccount patrons can only clear violations from The Toll Roads within 90 days since ExpressAccount is only valid on SR 73, 133, 241 and 261.

The violation likely occurred because your account information is not up-to-date. To update your account and prevent future violations, please log in to:

  • Make sure your FasTrak/ExpressAccount vehicle information is up-to-date.
  • If you've recently purchased a new car, make sure to add your new license plate number, as of its purchase date, to your account.
  • Check to see if your account has sufficient funds.
    • Add funds if required.
    • If you're a cash account customer, make sure your payment has been received on time.
  • Make sure your transponder is properly mounted to your windshield.

You can add a vehicle to your account to prevent or resolve violations. When adding a vehicle, please remember to change the start date of your vehicle to the first time you used that vehicle on The Toll Roads.

Please click here to log in to your FasTrak or ExpressAccount to add a vehicle.

You can add a rental car or borrowed vehicle to your account to prevent or resolve violations. When adding a temporary vehicle, please adjust the start and end dates to reflect the time that you were driving this vehicle on The Toll Roads. This will ensure that you will not receive violations from The Toll Roads for the rental period.

Please click here to log in to your FasTrak or ExpressAccount to add a temporary vehicle.

If you do not have an account, click here to pay your violation. You will need your reference and violation numbers.

Please click here to log in to your account for further instructions.

This likely happened because the trip date or license plate information was entered incorrectly.

Please click here to log in to the Violation Resolution Center with your reference and violation numbers.

Once there,

  1. select your violation,
  2. click the "Apply a Paid Toll" button, and
  3. resolve your violation using your One-Time-Toll payment confirmation number.

Please contact your toll agency to resolve the issue.

For violations on the 91 Express Lanes, please contact:

91 Express Lanes Violation Processing Center
P.O. Box 68039
Anaheim, CA 92817
91expresslanes.com/faq.asp

For violations on the 110 and 10 Metro Expresslanes, please contact:

Metro Expresslanes
877.224.6511
metroexpresslanes.net/en/about/csc.shtml

You will need your Reference and Violation numbers to access the Violation Resolution Center. Please click here to log in and use the online form to dispute your violation.

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Violation Contact Form

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General Help

Please click here to view a brief overview about all account types offered by The Toll Roads.

Please click here to view toll rate information for the various Toll Roads accounts.

If you have a FasTrak or ExpressAccount you can have tolls charged to your account by temporarily adding the rental vehicle's license plate number to your account. If you have FasTrak® be sure to also place your transponder on the rental vehicle's dashboard.

Many rental car companies offer ways to pay tolls conveniently through the rental agreement. Before driving a rental car on The Toll Roads, we recommend you ask the rental car company how they process tolls and fees.

You can also register the rental vehicle to pay tolls directly to The Toll Roads and bypass the automatic rental car company program. Click here to register a rental vehicle; you will need the rental car's license plate number, rental period and credit card to allow tolls to be charged directly to you.

If you know which account type you want, please log in your account and navigate to Account Information > Change Account Type to select your desired account type.

To learn more about all account types offered by The Toll roads,

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General Contact Form

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